All packages are strictly checked before shipment. However, if your package is damaged or not in conformity with its delivery, we invite you to contact us directly in the section My account - ›History of my orders you will find at the bottom of the page the form for adding a message. Then select the product concerned to send us your complaint.

The deadlines can vary from 3 to 5 days for a product in stock and from 7 to 20 days for a product on order from our supplier. Some references may give rise to a longer period, depending on transport, restocking or availability constraints.

All shipping costs are included. Only returns or redeliveries are the responsibility of the beneficiary.

A calling card will be left in your mailbox. It will allow you to collect your package within 15 days from the address indicated. In the case of the delivery of large equipment, you will need to make a new appointment to schedule another delivery date.