Faq Sections
Go to the My account - ›Modify my profile section. You can make changes to your personal information at any time.
Go to the My account - ›Information -› Password section.
On the login page of your online store, click on "Forgotten password" under the login form. An email will be sent to you with a link that will allow you to choose a new password.
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To follow the status of your order, go to the section My account - ›History of my orders, you will find all the information related to your order (s). You will also receive a follow-up email.
No. Once your order has been placed, it is very difficult to cancel your choice. In fact, the processing of your order is immediately transmitted to our suppliers and your gift can be shipped within an hour or within 24 hours.
You have the possibility to modify the delivery address of your order.If you have not yet received a confirmation email indicating that your package has been processed, you can contact us via the contact form or in the My section. account - ›History of my orders.
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All packages are strictly checked before shipment. However, if your package is damaged or not in conformity with its delivery, we invite you to contact us directly in the section My account - ›History of my orders you will find at the bottom of the page the form for adding a message. Then select the product concerned to send us your complaint.
The deadlines can vary from 3 to 5 days for a product in stock and from 7 to 20 days for a product on order from our supplier. Some references may give rise to a longer period, depending on transport, restocking or availability constraints.
All shipping costs are included. Only returns or redeliveries are the responsibility of the beneficiary.
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You can notify us via the form in the My account -> History of my orders section and in the page at the bottom, you will find the form for adding a message at the bottom of the page. Select the product concerned to send us your message. We will tell you how to return the defective package.
You can write to us using the contact form to declare your dispute.
Do you have an order in progress? Need advice, a question about delivery ... before contacting our Customer Service, we invite you to consult the Contact us section. Our Customer Service is at your disposal. We promise to answer all your questions. For better service and more speed, please specify the subject of your contact.